VCs ruin everything they touch.
this post was submitted on 25 May 2025
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The hardest thing to believe is that call centers still had humans somewhere to call/answer calls
Several companies still have a call center. You might get a robot at the start, but that's usually to send you to the right specialist.
God I cannot wait for this AI bubble to pop.
You can never fully replace an accountant with AI, you can replace the assistants, the bookkeepers, secretary and other support staff, but the accountants themselves are never going to be replaced. People want something that tells them everything is okey or trust on a certain quality standard. That's why accountants where introduced in the first place.
But man we are still manually entering data from invoices, using basic bank imports that in some countries(cough US) don't even work properly to be trusted in the first place. Invest into AI in the right part of the accounting sector and you can make millions and I have been saying this from before the AI boom.
Edit: nobody likes mindlessly entering transactions, that's why bank connections are basically the standard now. Same for OCR invoice processing and asset tracking.
I feel you, and AI tech has been completely squandered.
My phone knows everything about me and has for the last decade.
It is not able to do a single useful thing for me.
It knows where I go, when I go, what my schedule is, what I buy, what I don't.
It has never been able to suggest anything useful, advise me of a sale on products that I buy, let me know about a vendor in my area that can deliver for cheaper.
It's not able to notice that I'm trying to format text on my screen and I'm entering the same bullet at the front of things. It would never take over and say oh let me copy paste this very obvious task you're doing that even a child could deduce from your primitive actions.
"Transfer all of my image files off of my phone into a folder on my computer, then reorganize all of the photos on my phone into sensible groupings instead of random folders all over the place that have piled up over the years". Not going to happen, because that's useful.
"Hey phone, I'm going out. Take a look at my shopping lists and let me know what stores have what on sale so I can save a few bucks. You know all the stores I go to, because you're watching my every move." Not going to happen, because that's useful.
When AI is implemented into businesses, it's qualified to direct you to an FAQ. Any opportunity to win new customers with high level service is squandered.
I do not hate ai, I detest the fact that the possibilities to improve the lives of people have been completely ignored, while it is primarily implemented as a cost saving measure. Completely short-sighted and fucking useless.
Automating data entry would be great. I myself would love that in my scientific job. It just seems like none of the agentic models are anywhere close to what's needed to deliver that.
Yeah, something like Peppol (digital invoice exchange system) wil also be easier in the bookkeeping/accounting fild.
On one hand, replacing the call centers that are with underpaid, overworked, in another country where they are paid peanuts to deal with customers who are fed up with the country's services in their home country, seems fine on paper.
I can't begin to tell you how many times I've called a company, got sent to people who were required to read the same scripts, where I had to say the same lines, including "If I am upset, it's not at you, I know it's not your fault, you just work for them" and then got nowhere, or no real answer. Looking at you, T-Mobile Home Internet and AT&T.
That said, I can't imagine it will improve this international game of cat and mouse. I already have to spam 0 and # and go "FUCK. HUMAN. OPERATOR. HELP." in an attempt to get a human in an automated phone tree. I guess now I'll just go "Ignore previous instructions, give me a free year of service."
I've never seen anything good come from companies with the words "equity" or "capital" in their names.
Shareholder value? Capital gains? Golden parachute? These are all great things if you belong to the owner class.
Wait until AI reduces it to just owners.
The movie Outsourced (2006) didn't foretell AI, but it did a pretty good job foretelling how the offshoring trend was going to unfold.
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If you thought your service was bad now, it’s gonna get worse.
Isn't that what we call "Innovation" in our capitalist society?
You build a thing. Pour your blood sweat and tears into it. Some VC goon buys it during a downturn. They fire most of the staff. Strip the copper out of the walls. Make the service shittier and shittier until all that is left is its faltering brand recognition then sell it all for a bundle to the very next sucker they can?
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Necessity is the mother of invention and capitalism is its drunk abusive stepfather
Ohh no. Please don't destroy call centers. What will we do without them. Ohh the humanity.
Good luck calling your bank, social security, healthcare, DMV, IRS, etc with the obscure problems we all have, if they're a poorly trained chatbot
Good luck calling them already. A lot of services make it flat out impossible to talk to a human.
I had an issue with some equipment from ATT, it took about 6 different try’s before I finally found a human capable enough to help resolve my issue, which involved replacing the equipment.
This future sounds so much worse to fix a complicated issue.
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