My guess is that ultimately it's to help deflect spam requests. Team is probably the ultimate decision makers but they need some way of defusing the onslaught of requests. I think dedicated user feedback platforms are usually better for that sort of thing but that's additional service maintenence and they probably want to use github as much as possible for everything.
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Power Moves: How Electric Utility Monopolists Broke Their Bargain with America
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Out With a Bang: Enforcers Go After John Deere, Private Equity Billionaires
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Spirit Airlines CEO Got A $3.8 Million Bonus A Week Before Its Bankruptcy
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Pathway to citizen hasn't been tried because it hasn't been able to get the necessary coalition to pass.