this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers โ€” and shoppers who despise receipt checks (www.cbc.ca)
submitted 2 years ago by [email protected] to c/canada
126 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[โ€“] [email protected] 4 points 2 years ago (1 children)

Removing the weight verification would make me reconsider self-checkout machines. There are other stores that I frequent where the weight verification is off, but my grocery store seems to be the only one to keep it enabled.

The part that grinds my gears is if I donโ€™t allow the machine to verify the weight and scan the next item, I have to sit through the entire TTS message that explains what Iโ€™m doing wrong before I can correct my mistake and move on.

[โ€“] [email protected] 3 points 2 years ago

Lol. That sounds like a real pain. I can see why you don't use it.