this post was submitted on 11 Jul 2023
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Lemmy.ca Support / Questions

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This community is for support requests specific to lemmy.ca.

If you need to contact an admin privately, please message @[email protected].

If you are a technical user and you have questions or need support with the Lemmy software itself, please visit [email protected].

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2 factor authentication not working (self.lemmy_ca_support)
submitted 2 years ago by TheSecondSeige to c/lemmy_ca_support
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As title mentions I can’t get into my main account after enabling 2 factor authentication.

I am using Google Authenticator 6.0 the code appears there as expected. However when I provide it to either the browser login screen on yny desktop or Jebora on my phone then select the log in button nothing happens.

It doe not indicate it is the wrong code, nor does it give any error messages.

Chromes debug console a 400 (Bad request) with error: “incorrect_totp token”

I assume this means it doesn’t like the authentication code I am providing. Though I’m not quite sure what it’s expecting.

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[–] TheSecondSeige 2 points 2 years ago

That worked! Thank you for the suggestion. It even let's you use the same password