Similarly when I reboot my OVH server I have multiple people reaching out to start hardware intervention just for the ~3 minutes in unexpected downtime. Past servers when I've had hardware (hard drive or memory) failures they've been handled within less than an hour.
Not denying what happened to lemmy.ca but it definitely has not been my experience over the last 15 years.
If only we could get SMP support I could actually beat a game.