Canada

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CBC News has learned Canada's telecommunications regulator has hired a private consulting firm to investigate the massive Rogers outage last summer that left more than 10 million customers without cellphone and internet access.

The Canadian Radio-television and Telecommunications Commission (CRTC) confirmed in an email it hired engineering consultant Xona Partners in May to provide a report on the Rogers network and "help inform what further regulatory action is needed."

The contract offering asks the investigator to do a "forensic level technical review" of Rogers networks, interview key employees and visit its operation centres in Toronto.

"It's kind of like sending in investigators after the body is cold," said John Lawford with the Public Interest Advocacy Centre, a consumer rights non-profit group that has been pushing telecommunications companies and the CRTC to be more upfront about outages.

Matt Malone, an assistant professor at Thompson Rivers University's faculty of law, has unsuccessfully tried to get more details through access to information requests about how 911 services were affected during the outage.

Meanwhile, the CRTC has put in temporary rules that require internet, telephone and cable providers to notify the regulator within two hours of a major outage affecting more than 100,000 customers.

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