[email protected] also exists if you'd like to add it to the list.
this post was submitted on 22 Mar 2025
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Fedibridge
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A community to organize and discuss the growth of the fediverse as a whole
Related communities
Megathreads
founded 2 months ago
MODERATORS
- lemmynsfw.com - there's [email protected] but only mods can create posts. I couldn't find any direct equivalent to a support comm.
- lemmygrad.ml - [email protected] ; there's also [email protected] for official content
- lemmy.eco.br - support strictu sensu is done through Matrix, https://matrix.to/#/#lemmyecobr:matrix.org . But there's also [email protected] to talk about the server.
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This honestly show be integrated as part of all UIs. A button to send you to a help forum, preferably one that does not require the user to understand what federation is.
The people who are going to see this list know what they are doing and can navigate the Threadiverse.
@[email protected], @[email protected], @[email protected], @[email protected]
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, could we consider adding a direct link to [email protected] in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)
That's a good idea. I added [email protected] to the instance sidebar. I also added a clearer link to our instance's Matrix chat.
Nice!
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I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.
Yes, asking people to register on Matrix so that they can register on Lemmy will probably have high drop out rates
Yea I know, if they're having trouble signing up on lemmy, shoving them into matrix isn't gonna work.
Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.
Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.
Yea, it'd also make sense to have an easier channel of communication regardless of reddit.
Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.
@[email protected], @[email protected], @[email protected], @[email protected]
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, would you consider adding a direct link to [email protected] in the instance sidebar? (In addition to the excellent FAQ guide)
@[email protected], @[email protected], @[email protected], @[email protected], @[email protected], @[email protected]
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
I won't reveal my main Reddit account, but I just created an alt for the purpose: https://www.reddit.com/user/lemmy-kersploosh/
You can send people my way. I will do my best to help!
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Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is [email protected] . It's the biggest Mbin instance
Thanks! Added. Do you know if any of your admins are active on Reddit?
@[email protected], @[email protected], @[email protected], @[email protected], @[email protected], @[email protected]
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
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@[email protected], are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?
Also, would you consider adding a direct link to [email protected] in the instance sidebar?
Yes and sure.
Thanks! Added.
@[email protected] Do you think we might consider pinning this post? I will do my best to keep it up to date.
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