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2FA has come unsynced? (self.lemmy_ca_support)

submitted 2 years ago by No_Eponym to c/lemmy_ca_support

13 comments fedilink hide all child comments

Hello! Set up 2FA with authy, logged in on Connect, never a problem logging in on Firefox. Downloaded eternity and I get a bad 2FA error when I try and log in. Firefox takes my user and password now, pops up the 2FA box, but then doesn't load/give an error message. Is my 2FA unsynced?

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[–] Shadow 1 points 2 years ago* (last edited 2 years ago) (1 children)

I've seen this happen before, even to myself, but I'm not sure the cause.

Need the 2fa token removed off your account? Then you can reenable it

[–] No_Eponym 1 points 2 years ago (1 children)

Sure, thank you! Let's start with that and go from there. Do I need to do anything on my end? Back anything up?

[–] Shadow 2 points 2 years ago (2 children)

It's off now, you can just go turn back on in your settings.

[–] No_Eponym 1 points 2 years ago

Thank you!

[–] No_Eponym 1 points 2 years ago* (last edited 2 years ago) (1 children)

Ok, same behaviour is happening with both the app and web. Can't seem to attach screenshots in comments on Connect, but I have them and can send if you tell me where.

[–] Shadow 2 points 2 years ago (1 children)

Are you getting prompted for 2fa still? Try once more? I just gave the server a quick restart in case it's cached something.

[–] No_Eponym 1 points 2 years ago (1 children)

Still being asked for 2FA on both the website and the Eternity app, my current 2FA doesn't work on either.

[–] Shadow 1 points 2 years ago (1 children)

Odd. I just tried setting to null instead of ''. Try now?

If that doesn't work, I'll need to reset your password temporarily so I can test as you (then change it back to the old hash so you can login again)

[–] No_Eponym 1 points 2 years ago (1 children)

Setting to null worked! Logged in and posting from the web, logged in on the app, no 2FA request. Thank you for your help!

Do I turn 2FA back on myself, or do you need to change null to blank first?

[–] Shadow 2 points 2 years ago

Nope go for it and just enable it again.

[–] BCsven 1 points 2 years ago (1 children)

I'm not sure of your use case but I had a 2fa otp type iasue while travelling, it was timezone setting not matching. Fixing the timezone and clock fixed authorization.

[–] No_Eponym 1 points 2 years ago (1 children)

No travel for me, but good to know in case it happens when travelling.

I am 99% sure my carrier auto-sets my time zone in my phone, and I can't find a time zone setting in connect or authy. Where/how did you change your timezone/clock?

[–] BCsven 2 points 2 years ago

I don't know those specific apps, my time zone and time were messed up on the device itself.