Lemmy.ca's Main Community

Lemmy.ca goes down and the PM resigns just a few hours later, obviously it's all a conspiracy to bury the news ^/s^

Thank you for handling the issue :)

I can't count how many times I opened my Lemmy.ca bookmark out of habit during the outage 😬

Make sure you figure out what kind of service credit you’re eligible for due to their SLA snafu. Over 24 hours to replace a simple power supply… what a bunch of jokers. OVH has gone downhill quite a bit over the years sadly.

Wow, that’s pretty shitty service, considering that renting a physical server is likely not a small client thing. I’m also floored that a rack PDU failure was not detected and acted upon more proactively by their datacenter operations team, and necessitated a ticket to be opened by you. OVH really does seem to be the Temu of colo/hosting providers. Yikes!

I was following on status.lemmy.ca and saw that your hosting provider was OVH so I knew it could be a while.

I worked there a few years ago, as a "Customer Advocate", and although their infra is usually nice and affordable, it also comes with the major downside of having practically no support, and being at their mercy for any physical issue.

I remember trying to help people that didn't know about 'screen' and being told by my boss that I was there to help people with billing issues, not to do tech support. I could help with what was offered by OVH, like installing a new OS, but not tell people about screen. Every day we had reports with how many minutes we spent in the bathroom. Once I sent a meme to a co-worker and was warned that I could be fired for doing it again. It's one of the most horrible places I've worked; both for the customers and for the employees.

I still have a dedicated server with them and it's been trouble free for many years. However I'm aware that as soon as anything happens, I'll probably need to move my stuff somewhere else if time is of the essence.

I didn't know what to do with my hours at work. I was almost at the point of actually...working...gross.

Welcome back! I was looking into OVH but after this outage... Naaah.

Pretty piss-poor "24 hr. service" from OVH. We're an MSP and will make sure to steer clear of them for future projects.

Glad to see everything back however!

Ahhh been wanting to comment on the Troodoe shitstorm all day today. Super helpful that http://status.lemmy.ca/ kept us in the know.

Curious what the monthly price difference is going to be, before and after moving away from ovh.

Thank you for all your hard work and top notch comms, Lemmy.ca admin peeps. I spent the day at dbzer0, which is always fun, but happy to be back home!

[Opens lemmy the 20th time today] Ahhhhhhhhhhh, that's the stuff. I was entirely too productive!

Thanks for all your hard work!

Oh my. I do feel your pain. My Friendica instance was down at the same time as your Lemmy instance, for 2 days as well, except my issue was a corrupted database engine and corrupted database tables. Kindred spirits.

I'm glad you got it resolved!

Welcome back! OVH sucks, really happy to hear you're moving away from them!

We’re back home!

Well, thanks to this outage, I got a pretty good understanding of how often I turn on my Lemmy app. It turns out to be a whole heck of a lot. Haha.

Glad things are back up and running and that you all have a path forward to mitigate this in the future.

wb gl hf

I went back to using my .ee account during the downtime and had to see... shudder... Hexbear posts... I guess it was nice to see the clownshow hasn't changed at all

Any hosting you can recommend?

I need enterprise level hosting guaranteed in Canada and currently, our servers are on Rogers.

To say that Rogers is the fucking worst is an understatement as at this point I'm seriously considering the word "sabotage"

That does not include the fact that they're extremely overcharging for very low hardware specs, their support staff literally doesn't know nor care, even though were payong through the nose, and their "enterprise level" support literally means that they might look at your ticket within 5 business days and their SLA is "fuck you"

So with that in mind, and previous great experiences with ovh, I got myself a nice big fat OVH server for testing which is single handedly flying circles around 10 of our Rogers servers for a fraction of the cost of those servers at Rogers and so far its been awesome.

Not having a ticket looked at for 24 hours, however, is not possible for us, we need 24 support...

Anything you might be able to recommend?

Thank you! .... This has become my landing page on the internet so it's great to see you guys up again.

Thanks for all the work you guys do!

Phew! Welcome back!

Thanks for getting it back and all the work to keep it running!

We are finally back!!! Thank you guys!!

yay ❤️

I was anxiously following the updates on status.lemmy.ca. Glad you guys are back online!

Good to see we are back

Happy new year!

They’ve now replaced a defective power supply and we’re back online, after ~26 hours of being offline.

It was a nice break from the firehose.

I am simultaneously happy to see you're all back up and running again and mourning the loss of the sudden increase in productivity I had while you were down.

Thank you! Slow response from OVH - you'd think they'd have monitoring for that.

I’m curious what the new hosting setup will look like?

Happy New Year and thank you for your hard work.

Thanks for staying on top of it. Glad to hear you're moving to a better situation!

Thanks for the update, I was wondering what was going on.

Glad to hear you're getting your own hardware now. I offered before but again if you need any help I can offer up some free labour on the weekends. I am a net admin so if you need any help with networking or security give me a shout.

Great job, thanks!

Good to hear.